This leading global e-commerce retailer distributes vitamins and supplements to customers globally through its website and mobile application.
The company was experiencing a high volume of account takeover (ATO) and carding attempts on their e-commerce website. ATO is when an attacker gains access to someone else’s account to perform account abuse or sell the validated credentials. In this case, attackers were performing a type of ATO called credential stuffing, which involves validating stolen usernames and passwords for future use. In carding attacks, cybercriminals use bots to test lists of stolen credit, debit and gift card details on merchant sites. Without a bot management solution in place, their security team was working around the clock to stop attacks in real time.
The company also noticed attackers were using bots to automate fake reviews and 'like' the reviews in order to take advantage of monetary incentives. Along with the financial implications of rewarding attackers for leaving fake reviews, it compromised the authenticity of the website’s reviews, making it difficult for real human customers to use the reviews to help with their purchasing decisions.
When it comes to detection, nobody does it better than PerimeterX. They make sure the bots get all the friction without touching the customer experience.
The company needed a solution that would accurately identify and block malicious bot activity without impacting their user experience. It tried three bot management solutions, but found PerimeterX Bot Defender to have the most robust detection capabilities, including:
Protection against ATO and carding attacks: With its sophisticated machine learning, Bot Defender detects malicious behavior on websites in real time, stopping the most advanced bot attacks.
Product review monitoring: Bot Defender applies the same learning techniques to predict when a product review or rating is likely to have been submitted by a bot and challenges the review before it is published.
Flexible architecture with easy integration: Bot Defender provided an architecture that offered the flexibility to fit into the company’s existing web technology stack without impacting system performance. Bot Defender comes out-of-the-box with over 40 pre-built server-side integrations and its architecture is designed to work with a variety of widely used web infrastructure components, such as Cloudflare.
The company saw immediate value from using Bot Defender as part of their multi-tier security strategy. The security team was impressed with the ability of Bot Defender to proactively fight malicious bot activity without impacting website performance or creating changes to their infrastructure.
Protect against ATO and carding attacks: The number of malicious bot attacks dropped dramatically, increasing website performance and customer satisfaction.
Prevent review fraud: The company significantly reduced the number of fake reviews being left on its product pages, restoring customers’ confidence in using the website’s reviews to inform purchasing decisions.
Increase operational efficiency: With the new solution in place, the company was able to transition from fighting bot attacks reactively to proactively leveraging the behavior-based capabilities in Bot Defender. Rather than utilizing internal resources to keep ahead of the next attack, the company was able to leverage Bot Defender to improve operational efficiencies and return its security and operations resources to core tasks.
We’ve seen a significant improvement in our ability to proactively prevent attacks which really takes the pressure off our team. Customer complaints have also decreased now that accounts are secure and we no longer have outages due to spikes in credential stuffing attempts.
Using machine learning and behavior-based analytics, PerimeterX solutions detect and block automated bot attacks and client-side threats with unparalleled accuracy. Your online business is protected while preserving user experience and page response times.
PerimeterX is cloud-based and platform-agnostic. Using machine learning, we constantly update our library of attack patterns based on interactions with applications, fingerprints from devices and network characteristics to protect against the next new threat.
To keep watch over your web and mobile applications and APIs, PerimeterX functions as an extension of your team and provides responsive, best-in-class service and around-the-clock security analyst oversight.